Refund and Return Policy
Our Refund and Return Policy
At Dugow, your satisfaction is our top priority. We stand behind the quality of our products and want you to be completely happy with your purchase.
Refund Without Return
We offer a customer-friendly refund policy that allows you to keep the product while receiving a full refund in eligible cases. This means you won't need to go through the hassle of packaging and shipping items back to us.
When You Can Request a Refund
You may be eligible for a refund if:
- Your item arrives damaged or defective
- You receive the wrong product
- The product doesn't match the description on our website
- You're not satisfied with your purchase within [30 days] of delivery
How to Request a Refund
To request a refund, please contact our customer service team with:
- Your order number
- Photos of the product (if damaged or incorrect)
- A brief description of the issue
We'll review your request and, if approved, process your refund within [5-7 business days]. You'll receive your refund to the original payment method used for the purchase.
Keep the Product
In most cases, we'll allow you to keep the product at no additional cost. There's no need to return it or worry about return shipping fees.
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to reach out to our customer support team. We're here to help!
Last updated: December 30, 2025